Request a Quote

Do you need help? Give us a call on 0861 333 234

Menu
Menu
X
0
Login

Terms and Conditions

TERMS OF USE

Information on this website may be changed or updated without notice. MFP Group may also make changes in the products or services described in this information at any time without notice. MFP Group makes no warranty, express or implied, and assumes no liability in connection with the use of this website. MFP Group is not liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to or use of this website, including but not limited to any viruses that may infect your computer equipment.

MFP Group obligations and responsibilities regarding MFP Group products are governed solely by the agreements under which they are sold. MFP Group products are subject to the limited warranty and adjustment policies that MFP Group may issue for its products from time to time. Nothing contained in this website modifies or limits such warranty and adjustment policies in any way. All prices displayed on this website exclude VAT. 

THE INFORMATION ON THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS FOR INFORMATION PURPOSES ONLY. ALL WARRANTIES, OTHER THAN THE LIMITIED WARRANTY AND ADJUSTMENT POLICIES ISSUED BY MFP GROUP FROM TIME TO TIME, ARE HEREBY DISCLAIMED, INCLUDING THE IMPLED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

PRIVACY

Unless personally identifiable information is voluntarily submitted, the only information MFP Group collects from visitors to this website is the date and time of a visit, the pages visited, the name of the visitor's Internet service provider and the website that referred the visitor. We use this data to measure site activity, to generate statistics, and to improve the services and information provided by the website. Personally identifiable information which is voluntarily submitted is used only to fulfill the visitor's request or for the purposes indicated on the page where the information is requested. We never provide any information (personal or non personal) to any other company for that company's independent use.

COPYRIGHT

The information published on this website may not be used or changed without written consent from MFP Group.

MFP Group reserves the right to make changes to the products, services or information published in the website at any time without notice.

MFP Group will assume no liability in connection with the use of this website and will not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to or use of this website.

TERMS & CONDITIONS

  1. Introduction These Terms and Conditions govern the use of mfpgroup.co.za ("the website"), operated by MFP Office Automation (PTY) Ltd (registration number 2011/125537/07)). By using the website or registering an account, you accept these terms. MFP Office Automation (PTY) Ltd reserves the right to amend these terms at any time without notice.
  2. Registration and Website Use
  • Only registered users may purchase products
  • Users must provide unique login credentials and personal information
  • Users are responsible for maintaining login security
  • Unauthorized website interference or data copying is prohibited
  • Content may not be reproduced without written consent
  1. Sales and Stock
  • Orders are subject to stock availability and payment confirmation
  • Sales agreements are only concluded upon delivery/collection
  • Orders cannot be cancelled after payment
  • MFP Office Automation (PTY) Ltd may cancel orders without liability
  • Prices and stock availability may change without notice
  • Rental prices displayed are exclusive of VAT and indicative prices only.
  • Rentals calculated over 60 months at 15% annual escalation
  • All rentals are subject to a credit application and credit check 
  • Online purchases are VAT inclusive 
  • Erroneous pricing will not be honoured
  • Items in cart are not reserved
  1. Delivery
  • Delivery times are estimates only
  • Risk passes to customer upon delivery
  • Delivery fees may change without notice
  • Identity verification may be required
  1. Payment
  • Accepted methods: credit/debit cards, instant EFT, EFT, Snapscan & Zapper
  • Customers must be over 18 and authorized to use payment method
  • Payments processed through secure 3D Secure authentication (Payfast)
  • Sufficient funds must be available
  1. Cancellations
  • 7-day cancellation period after receipt (per ECT Act)
  • Customer bears return shipping costs
  • See FAQs for detailed cancellation policy
  1. Copyright All website content is owned by MFP Office Automation (PTY) Ltd and protected by law. Unauthorized reproduction is prohibited.
  2. Disclaimer
  • Website use is at user's own risk
  • No warranties regarding website accuracy or functionality
  • MFP Office Automation (PTY) Ltd not liable for damages from website use
  • No guarantee regarding virus-free content
  1. Company Information Name: MFP Office Automation (PTY) Ltd Registration: 2011/125537/07 Address: 12 Blaauwberg Industrial Park, 5 Junction Street, Milnerton, Cape Town Phone: 0861 333 234 Email: info@mfpgroup.co.za

These terms are binding and enforceable under South African law. By using the website, you acknowledge understanding and acceptance of these terms.

MFP Office Automation (PTY) Ltd reserves the right to:

  • Modify these terms at any time
  • Cancel orders without liability
  • Verify customer identity and payment methods
  • Take legal action against violations

For questions or concerns, contact us at: Phone: 0861 333 234 Email: info@mfpgroup.co.za

We strive to provide accurate information and maintain a secure website, but we cannot guarantee that all content will be error-free or uninterrupted. MFP Office Automation (PTY) Ltd is not liable for any direct, indirect, or consequential damages arising from the use of our website. Customers are responsible for ensuring the accuracy of their orders, including shipping addresses and payment details. We value your privacy and handle personal information in accordance with relevant data protection laws.

 

DELIVERY POLICY

Courier – We can deliver directly to your home or business anywhere in South Africa.

Once payment has been made, you unfortunately cannot change your delivery address however you can return the order within 7 days of receiving it.

Please allow 7 – 10 working days to receive your order although your order may arrive sooner than this.

If you are not able to sign for your order it is imperative, you inform us of the details of the recipient that will be receiving the order on your behalf.

If you received an order with a missing item, please notify us by email on info@mfpgroup.co.za

RETURNS POLICY

We want you to be satisfied with your purchase, if you are not completely happy, you can return the product to us and we will either repair/replace or credit your account, subject to the terms below.
 

To ensure your request is processed as soon as possible, you are responsible for the following:

  • Package your items securely and safely for protection during transit
  • Include all accessories and parts that were sold with the product
  • Email your return request to info@mfpgroup.co.za and include:
    • Your order number
    • Item you wish to return
    • Reason for return

 Failure to adhere to these requirements could delay the processing of your refund request or result in the decline altogether.

  1. I changed my mind about my order:

Should you change your mind about your order, you can return it to us provided that:

  • You request a return within 7 days of receiving your order (after 7 days you may only return a product if it is defective)
  • It is undamaged and unused with the original packaging
  • It is not missing any accessories or parts
  • Courier Fee is at your own expense.
  1. I did not receive what I had ordered:

If a product is not what you ordered or not as described on the website, you can return it to us at no charge provided that:

  • You request a return with 7 days of receiving your order (after 7 days you may only return a product if its defective)
  • It is undamaged and unused with the original packaging
  • It is not missing any accessories or parts
  1. I received a damaged product:
  • If you received a damaged product, you need to notify us within 7 days upon receipt of delivery.
    You can return the product to us at no charge and, if stock is available, we will replace the product immediately.
    Should your product no longer be in stock we will credit your account.

  1. I received a defective product:
  • A defect is material imperfection in the manufacture of a product or any characteristic of a product that makes it less acceptable than one would reasonably be entitled to expect. The following will NOT be regarded as defects and will not entitle you to a return:
  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product;
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.